Completed # 44 Customer Experience By December 2021 June 2020, Information Services will seek to increase customer departments' satisfaction by 10% with service delivery based on survey results. Give Feedback Key Steps 1 2 3 4 Create two types of customer satisfaction surveys that measure our satisfaction with our service. Create system generated email upon ticket resolution that asks one question and a multi-question survey to our customers. Plan Reference: Target: Progress: 6.A.ii 10% Increased Satisfaction 100% (10%)