New EAP Vendor
As a follow up to the Benefits Flash email below sent on June 7, 2023, the County has now completed the vetting process with Public Risk Innovation Solutions and Management (PRISM) and has determined that CONCERN can provide comparable services to Managed Health Network (MHN) for the Employee Assistance Program (EAP). Therefore, effective July 1, 2023, EAP services will be provided through CONCERN, click here to view some highlights. A program plan comparison is also attached, click here to view plan comparison.
If you are seeking services with a provider whom you would like to continue with, an alternate option is to determine if the provider is available through your insurance plan under the life services referral component or if you would like your provider to be part of the CONCERN panel, click here for instructions to start the process. For employees who are currently working with a counselor, CONCERN will reset the counter and they will be eligible to receive all 5 sessions.
Click here to reference June 7th email »
Effective June 30, 2023 Managed Health Network (MHN) the vendor for the County’s Employee Assistance Program (EAP) will cease offering services. We understand the importance of the EAP benefit and intend to continue services with a comparable vendor. To that end, the County is currently coordinating with Public Risk Innovation Solutions and Management (PRISM), a member directed joint powers authority of California in which a majority of counties and other public agencies participate. PRISM is recommending services through a vendor named CONCERN. Personnel Department Staff are vetting the services and provider options in the geographic area. Meanwhile, if you are seeking services with a provider whom you would like to continue with, an alternate option is to determine if the provider is available through your insurance plan under the life services referral component. Our ultimate goal is to avoid interruption in services.